Questions people ask.
Pricing, payment, and who actually shows up — grounded in Kempt's own booking form and Thumbtack profile, not invented out of thin air.
How does pricing work?
Pricing is based on your home's size — bedrooms and bathrooms — and the type of clean you choose: Standard, Deep, Moving, or Room by Room for just a few rooms. You get an exact quote and can request an appointment online in about thirty seconds. Once Kempt confirms, a 25% deposit secures your spot, and the rest is due at the time of service. You'll get a confirmation, reminders, and an "on my way" text before the crew arrives — no surprises, no hidden fees.
Are the products safe for kids and pets?
Yes. Kempt is a non-toxic cleaning company — that is the whole premise. Everything used is chosen to be safe around family and pets, without the harsh chemicals.
Who actually shows up?
Schuyler and Ayesha. Kempt is a two-person, family-owned business — with only two employees, it's typically them, not a rotating cast of subcontractors.
Do I need to be home?
Not necessarily — when you book, you tell us how to get in: let us in yourself, a door code or lockbox, a key left out, or your own instructions. Either way you'll get a confirmation, reminders, and an "on my way" text before the crew arrives, so you always know when to expect them.
What if I only need a couple of rooms cleaned?
Book Room by Room. Pick two or three rooms and only pay for what gets cleaned. If you need more than three, book a whole-home clean instead.
How far do you travel?
Anywhere within 80 miles of Pflugerville, which covers most of the Austin metro. If you are not sure, enter your ZIP and the booking form will tell you immediately.
How do I pay?
By credit card, through Stripe. Once Kempt confirms your appointment, a 25% deposit holds your booking, and the remaining balance is charged at the time of service.
Can I set up recurring cleanings?
Yes — choose one time, monthly, every two weeks, or weekly when you book. Every two weeks saves you 5%, and weekly saves 10%.
What's your process for working with a new customer?
It's simple — we care. We take the time to get to know our clients and build real relationships, and we do everything we can to make sure you're satisfied from start to finish.
What experience does the Kempt crew have?
Kempt's crew are experienced residential cleaners who know the ins and outs of the job. They've worked with real estate agents and apartment complexes across Austin, not just homeowners.
Still have a question?
Call and talk to the crew directly, or see your exact price now.